Refund policy

Our 90-day guarantee

We want you and your dog to feel comfortable with your Pawvalo Halo. If it does not meet your expectations, contact us within 90 days of delivery to request a return.

How to request a return

Contact Pawvalo with your order number, the item and size, and a brief explanation of the issue. If the item arrived damaged or incorrect, please include clear photos.

We will review your request and send the next steps and return instructions. Please contact us before sending anything back so your return can be directed correctly.

This guarantee is in addition to any mandatory consumer rights that apply to your order.